1. Introduction

NPLC Pty Ltd  ("we", "our", or "us") is committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage our consultancy services, or interact with us through any other channel.

2. What We Collect

Depending on the nature of your interaction with us, we may collect the following types of personal and project-related information:

• Your name and contact details (e.g. phone, email, business or property address)
• Organisation, business or property name (if applicable)
• Geographic and environmental data relevant to consultancy projects
• Project descriptions, site photos, land use information
• IP address, browser type, and usage data from website interactions
• Survey or form responses (e.g. vegetation surveys, land use mapping)
• Financial or billing information (for invoicing and project administration)

We do not knowingly collect sensitive information (e.g. health, biometric, political affiliations) unless directly relevant to a project and provided with your consent.

3. How We Collect It

We may collect information when you:

• Contact us via our website, phone, or email
• Engage our consultancy services
• Participate in surveys or assessments
• Submit forms (online or hard copy)
• Use GPS-based mapping or fieldwork services with us
• Browse our website (cookies and analytics)

4. Why We Collect It

We use your information for the following purposes:

• To provide tailored landcare and environmental consultancy services
• To assess vegetation, land condition, or project feasibility
• To prepare reports, compliance documents or mapping products
• To manage stakeholder communication and respond to enquiries
• For project coordination, site visits and contractor engagement
• For legal, regulatory or funding obligations (e.g. ERF or grant reporting)
• With consent, to send updates, newsletters, or educational content

5. Disclosure of Your Information

We may disclose your information to:

• Our staff, contractors and consultants involved in your project
• Third parties involved in project delivery (e.g. soil testers, GIS specialists)
• Funding bodies, regulatory agencies or auditors (where required)
• Our legal, IT or administrative service providers
• Any other third party with your express permission

We will never sell your information to third parties.

6. Storage and Security

We store your personal and project data securely using:

• Secure, password-protected systems
• Encrypted cloud storage or file servers
• Access controls and staff confidentiality agreements

We retain information only for as long as necessary for the purpose for which it was collected or as required by law.

7. Website Cookies and Analytics

Our website may use cookies and third-party tools like Google Analytics to understand how users interact with our content. This helps us improve our site and services.

You can manage cookie settings via your browser. Disabling cookies may limit certain functionality.

8. Overseas Disclosure

While our operations are based in Australia, we may use cloud services or tools (e.g. project management or mapping platforms) hosted overseas. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy standards.

9. Access and Correction

You may request access to the personal information we hold about you or ask us to correct it if inaccurate. Please contact us using the details at the end of this Policy. We will respond within a reasonable timeframe.

10. Complaints

If you are concerned about how we have handled your information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

📍 Website: https://www.oaic.gov.au
📞Phone: 1300 363 992

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business practices. The latest version will always be available on our website. We encourage you to review it periodically.

12. Contact Us

If you have any questions, concerns, or access requests regarding your privacy, please contact:

NPLC Landcare
Email:  nplc.landcare@outlook.com.au
Phone:  0400 532 048
Address:   Hatton Vale QLD 4341